BEYOND MEDIATION IN BUSINESS
“At one point, my division was not able to provide customer installations as fast as we should have been. Pieces of our inner communication systems were broken, or not operating as efficiently as we needed. I knew I had to redesign our internal systems, so I asked Pat for help. I had some doubts at first because I didn’t think she had enough experience in the technical aspects of the telecom business. But she easily grasped the complex technical problems. Meeting with our engineers, she was able to facilitate new solutions, and convert them into easily understandable modular components. She then communicated the improved systems throughout my 500 person organization in a way that every employee understood and owned. The result has been a 50% improvement in customer response time across the departments.
“Pat provided a great sounding board and was key to helping me create a roadmap for how to get where we needed to go. She was tenacious about our achieving completion. We could not have created or implemented this system upgrade without Pat, because of the level of professionalism and focus she brought to the table. Given the opportunity to use her again when the need arises, I will definitely call her in.”
John Cox Director of Operations, Suddenlink, WV
ARCADY MEDIATION FOR FAMILIES
“My nephew and his parents had been in terrible conflict for a number of years. He was blamed for everything that went on in the house and acted out accordingly. Things got so bad that my brother and sister-in-law asked me to take Alex, a pre-teen, into my own home. I knew Pat’s mediation could help, but I was concerned that things had gone too far to ever recapture the concept of family. Over the course of several meetings -- through Pat’s skillful and compassionate guidance -- long-held wounds opened up for healing. As Pat facilitated discussions among Alex and his parents, each began to understand the walls they had put up to protect themselves and why.
“Alex and his family had been through counseling before they began their work with Pat. But it was not until Pat’s form of mediation that they learned what it felt like to shift from angry recriminations to understanding and openness. Alex is living with his family once again, and they are all committed to engaging with each other in ways that are gentle, fair and respectful.
“Pat is an amazing communicator and facilitator; her ability to provide a comfortable environment to express uncomfortable issues is what allows clients like my brother’s family to break through issues impeding their growth and peace of mind. Best of all, she does so with great humor and sensibility. I would not hesitate to recommend her services to anyone, whether they’re facing implacable conflict in a professional/corporate setting or a personal one.
Suzanne Del Rossi, Lincoln, MA
WHAT’S POSSIBLE
“You see, in many of the organizations I’ve worked with, people can’t talk about their feelings. Nobody cares about what you feel and need. It’s all about production. But when you don’t express your feelings and needs, when you just keep going into intellectual discussions, you end up like (many companies) do: unproductive use of time by not getting down to the root of the problem….(In one case) it wasn’t easy. I had to help them hear the humanness on the other side…Once I got the other side to hear that, it didn’t take us more than an hour to resolve this fifteen-month-old conflict (that had unfortunately cost the company many thousands of dollars in lost revenue).”
Marshall B.Rosenberg, Ph.D SPEAK PEACE IN A WORLD OF CONFLICT